Shipping & Return Policy

At Baliwax, we are committed to delivering products in excellent condition. Due to the nature of our products and for hygiene and quality assurance reasons, we do not accept returns, exchanges, or refunds once an order has been delivered, except where the product is damaged during transit or you receive an incorrect item due to an error on our part.

Replacement Eligibility

We only consider a replacement if:

  • The product was damaged during transit.
  • You received a defective product.
  • You received an incorrect item due to our packing or shipping error.

To report an issue, you must contact us within 48 hours of receiving your order and provide:

  • Your order number.
  •  Clear photos or videos of the product and its packaging.
  •  A brief description of the issue.

Claims submitted after this period may not be eligible for review.

Claim Review

Baliwax reserves the right to review all replacement claims and may request additional information, photographs, or videos before determining whether a replacement is approved under this policy.

Non-Eligible Claims

We do not accept returns, replacements, or compensation for the following reasons:

  • You ordered the wrong product.
  •  The product does not match your personal preference or expectations.
  •  You changed your mind after placing the order.
  •  The product is unused but you no longer want it.
  •  You selected the wrong variant, quantity, or fragrance.
  •  The product has been used, opened, or altered after delivery.

Customers are responsible for reviewing all product details carefully before placing an order.

Replacement Process

If your claim is approved after review, Baliwax will replace the eligible product at no additional cost.

No Refund Policy

Baliwax does not offer refunds. Eligible claims are resolved through replacement only, in accordance with this policy and where permitted by applicable law.

Contact Us

If you believe your order qualifies for a replacement, please send us a direct message on our official Instagram or TikTok account within 48 hours of receiving your order. Please include your order number along with clear photos or videos of the issue so our team can review your claim promptly.